agn88 Privacy Policy

This Privacy Policy ("Policy") is published by agn88 ("we", "platform" or "agn88") and applies to all users who register for, access or use the services offered through the agn88.org website. By using this platform, you agree to the terms set out in this Privacy Policy.

agn88 operates under international licensing and complies with the data protection standards set by the relevant regulatory bodies. We respect the privacy of every user and take this responsibility seriously.

1. Information We Collect

agn88 collects only the information necessary to provide a secure, efficient service that meets legal requirements. The types of information we collect include:

1.1 Account Registration Information

• Full name as shown on your MyKad or valid identification document
• Identity card number (MyKad) or passport number
• Date of birth for age verification (21 years and above)
• Email address and mobile phone number
• Username and password chosen by the user

1.2 Financial Information

• e-wallet account details (Touch 'n Go, ShopeePay)
• Bank account information for FPX and DuitNow transactions
• Cryptocurrency wallet addresses for USDT, BTC and ETH transactions
• Deposit and withdrawal records for internal audit purposes

1.3 Technical and Usage Information

• IP address, browser type and device operating system
• Login session data including access time and general geographic location
• Game activity history for compliance and support purposes
• Cookie information and similar tracking technologies

2. How We Use Your Information

The information we collect is used for legitimate and necessary purposes to operate the agn88 platform properly. Data use is limited to the following only:

• Creating and managing user accounts and verifying player identities
• Processing deposits and withdrawals through supported payment methods
• Complying with international licensing requirements including Anti-Money Laundering (AML) measures
• Verifying that all users meet the minimum age requirement of 21 years
• Providing effective and relevant 24/7 customer support
• Sending important notifications related to your account, security and promotions
• Detecting and preventing fraud, money laundering and platform abuse
• Improving the user experience and the overall quality of our service

agn88 will not use your personal information for any other purpose not stated here without first obtaining your consent.

3. Sharing of Personal Information

agn88 does not sell user personal information to any party. However, in certain limited situations, data may be shared with:

3.1 Third-Party Service Providers

Payment service providers handling deposit and withdrawal transactions, licensed game software providers, and technical infrastructure providers may receive limited access to data strictly as needed to carry out their functions. All such parties are bound by strict confidentiality agreements.

3.2 Legal Requirements and Compliance

We may be required to disclose user information to regulatory authorities, law enforcement bodies or courts when mandated by applicable law, court order, or to satisfy the platform's licensing conditions.

3.3 Protection of Legitimate Interests

In cases involving suspected fraud, security threats or platform abuse, agn88 reserves the right to share the necessary information with the parties responsible for addressing those issues.

4. Cookie Policy

Cookies are small text files stored on your device when you visit the agn88 site. We use several types of cookies for different purposes:

• Essential Cookies (Required): Needed for basic site functions such as login, session management and security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the site to help us improve the overall user experience.
• Functional Cookies: Allow the site to remember your preferences such as language and display settings for a more personalised experience.
• Marketing Cookies: Used to display ads and promotions relevant to your interests. You can decline these cookies without affecting the main functions of the site.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the agn88 site.

5. Data Security

agn88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, damage or disclosure. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of stored data using industry-standard encryption algorithms
• Strict role-based access controls for internal staff
• Continuous system monitoring to detect any suspicious activity
• Regular security audits by independent third parties
• Routine data backup procedures to prevent information loss

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and not sharing your login details with anyone.

6. User Rights Regarding Personal Data

As an agn88 user, you have the following rights regarding the personal information we hold:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right of Rectification: If any information we hold is inaccurate or out of date, you may request that it be updated.
• Right to Erasure: In certain situations, you may request that your personal information be deleted, subject to our ongoing legal obligations.
• Right to Restriction of Processing: You may ask us to temporarily restrict the processing of your data while any issue is being resolved.
• Right to Data Portability: You may request that your data be provided to you in a machine-readable format for transfer to another platform.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

To exercise any of the rights above, please contact the agn88 support team via live chat or submit your request by email. We will process your request within the timeframe required by applicable law.

7. Data Retention Period

agn88 retains users' personal information for as long as your account is active or as long as is necessary to provide the service. After an account is closed or has been inactive for a specified period, your data will be kept for an additional period as required by law and international licensing requirements.

Financial and transaction records are typically retained for a longer period to meet reporting obligations, anti-money laundering compliance, and audit requirements. Once the retention period ends, data will be securely deleted or anonymised.

8. Amendments to This Privacy Policy

agn88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technology we use. Any significant amendments will be notified to registered users via email or an in-account notice.

The "Updated" date at the top of this policy reflects the date of the most recent amendment. You are advised to review this policy periodically. Continued use of the agn88 platform after any amendment is considered your acceptance of the updated terms.

9. How to Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal information, you may contact us through the following channels:

• Live Chat: Available 24/7 through the agn88 platform in Malay and English
• Email: [email protected]

We are committed to responding to all privacy-related enquiries seriously and promptly. Your satisfaction and trust are agn88's priority.