Terms & Conditions
agn88 Platform Use

In this document, the following terms carry the meanings stated:

• "agn88 Platform" refers to the agn88.org website and all services provided through it, including slots, live casino, Dragon Tiger, sports betting and horse racing.
• "Member" refers to any individual who has successfully registered an account and been approved to use the agn88 platform.
• "Funds" refers to money deposited by the Member into their account and held within the agn88 system.
• "Bonus" refers to any additional credits, promotions or rewards given by agn88 to Members in accordance with the terms set out.

These terms apply to all users without exception, covering all activities carried out through the agn88 platform on any device.

To register an agn88 account, users must provide complete, accurate and up-to-date information. Each individual is only permitted to hold one account. Registering multiple accounts under the same or different identities violates these terms and may result in the closure of all such accounts.

• Users are fully responsible for keeping their account password confidential.
• Any activity that occurs through your account is considered to have been carried out by you.
• agn88 reserves the right to request identity verification (KYC) at any time, including a copy of your MyKad or equivalent document.
• Information provided during registration must be consistent with valid identity documents.
• Any changes to personal information must be reported to the agn88 support team promptly.

agn88 provides a range of secure and efficient financial transaction methods for members' convenience. The following terms govern all financial transactions on our platform:

Deposit and withdrawal methods accepted by agn88:

• Touch 'n Go eWallet
• DuitNow (including DuitNow QR and direct transfer)
• Online banking via FPX (Maybank, CIMB, Public Bank, RHB and other banks)
• ShopeePay
• Cryptocurrency — USDT, BTC and ETH

agn88 does not charge any processing fees on standard deposit and withdrawal transactions. However, some third-party payment providers may impose their own charges beyond agn88's control. All withdrawals are subject to internal security checks before being processed. agn88 reserves the right to request proof of ownership for the payment method used.

agn88 offers various types of bonuses and promotions to new and existing members. All bonuses are subject to the following conditions:

• Bonuses may only be used on games that qualify for wagering. agn88 reserves the right to determine eligible games from time to time.
• Each Member is only eligible to receive the welcome bonus once.
• Bonuses cannot be transferred to another member or converted to cash before the wagering requirements have been fully met.
• agn88 reserves the right to modify, suspend or terminate any promotion with reasonable notice.
• Any attempt to exploit or abuse the bonus system will result in the cancellation of the bonus and potential account closure.

The agn88 VIP Programme has five tiers — Bronze, Silver, Gold, Platinum and Diamond — each offering higher weekly cashback. Members will be upgraded based on their activity and eligibility on the platform.

All games available on the agn88 platform — including slots, live casino, Dragon Tiger, sports betting and horse racing — are subject to the following general rules:

• Game results issued by the agn88 system are final and cannot be disputed, unless there is clear evidence of a verifiable technical failure.
• agn88 reserves the right to void any bet or game affected by technical issues, service disruptions or circumstances beyond its control.
• The use of bots, automated scripts or any software that gives a player an unfair advantage is strictly prohibited.
• Any bet placed after a game has started or after the outcome has been determined will not be accepted.
• General RTP information can be found on each game's page, though actual performance varies across individual game sessions.

agn88 Members are prohibited from:

• Opening more than one account under the same or different identities (multiple accounts).
• Using another individual's information for registration or verification purposes.
• Transferring funds between member accounts without agn88's authorisation.
• Money laundering or using the platform for any illegal financial activity.
• Using a payment method that does not belong to you without written authorisation from the original owner.
• Exploiting technical errors, bugs or system inconsistencies for personal gain.
• Threatening, harassing or attempting to improperly influence agn88 staff.

agn88 respects the privacy of every Member and is committed to protecting the personal information collected. The collection, storage and use of personal data is carried out in accordance with agn88's Privacy Policy, which can be found on our Privacy Policy page.

• Members' personal data will not be sold, rented or shared with third parties without consent, except to fulfil legal requirements or licensing regulations.
• agn88 uses the latest data encryption technology to ensure that all financial and personal information of members is protected.
• Members have the right to request access to their personal data held by agn88.
• Any enquiries relating to data privacy may be directed to the agn88 support team via live chat or email.

agn88 shall not be liable for any loss or damage, whether direct or indirect, arising from:

• Service interruptions due to system maintenance, technical issues or force majeure.
• Unauthorised access to a Member's account resulting from the Member's own negligence in safeguarding their login credentials.
• Data loss resulting from hardware or software failures beyond agn88's control.
• Game outcomes that are unfavourable to the Member within the context of gambling conducted fairly and in accordance with the rules.
• Transaction delays caused by third-party payment providers.

In all circumstances, agn88's total liability to any Member shall not exceed the amount of the deposit held in the active account at the time of the incident.

Members may close their account at any time by contacting the agn88 support team. Prior to closure, all eligible fund balances will be returned via the approved payment method once all applicable wagering requirements have been met.

agn88 reserves the right to suspend or terminate a Member's account without prior notice in the following situations:

• Violation of any terms and conditions set out in this document.
• Suspected fraudulent activity, money laundering or other illegal activities.
• Failure by the Member to comply with KYC verification requests within the stipulated timeframe.
• Instructions from a competent authority or relevant regulatory body.

In cases of termination due to a violation, agn88 reserves the right to withhold the account balance while an investigation is carried out.

agn88 reserves the right to modify, improve or update any part of these terms and conditions at any time. Amendments will take effect immediately upon publication on agn88.org, unless a different effective date is stated.

Notice of significant changes will be provided to Members via:

• An announcement on the agn88.org homepage.
• A notification in the Member's account upon login.
• Email to the registered address (subject to the Member's communication preferences).

Continued use of the agn88 platform after an amendment is published will be considered acceptance of the revised terms.

agn88 operates under an international licence and complies with the regulatory requirements of that licence. These terms and conditions are governed in accordance with the guidelines of the regulatory authority that issued the licence.

Should any dispute arise between a Member and agn88:

• The Member should first contact the agn88 support team via live chat or email for resolution at the first level.
• The agn88 support team, operating 24/7 in Malay and English, will endeavour to resolve the dispute within a reasonable timeframe.
• If the dispute cannot be resolved internally, it may be referred to an independent arbitration body appointed by the licensing authority.
• The final decision of the licensing authority is binding on both parties.